Privacy policy

Luxuries for those who define it better

Last updated: 8 August 2026
Applies to oraza.in and all related services

ORAZA (“ORAZA”, “we”, “us” or “our”) operates the online store and website at oraza.in, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). ORAZA is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any part of the Services, you acknowledge that you have read this Privacy Policy and that you understand the collection, use and disclosure of your information as described here.

1. Personal Information We Collect or Process

When we use the term “personal information”, we are referring to information that identifies, or can reasonably be linked to, you or another person. Personal information does not include information that is collected anonymously, or that has been de-identified so that it cannot identify you or be reasonably linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from that information:

  • Contact details, including your name, address, billing address, shipping address, phone number and email address.
  • Financial information, including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information, including your username, password, security questions, preferences and settings.
  • Transaction information, including the items you view, add to your cart, add to your wishlist, or purchase, return, exchange or cancel, together with your past transactions.
  • Communications with us, including the information you provide when you contact us, for example when you send a customer support inquiry.
  • Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.
  • Usage information, including information about your interaction with the Services, such as how and when you navigate or use them.

2. Where We Collect Personal Information From

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
  • From our service providers, including when we engage them to enable certain technology, and when they collect or process your personal information on our behalf.
  • From our partners and other third parties, including our business and marketing partners.

3. Cookies and Similar Technologies

We and our service providers use cookies, pixels and similar technologies to operate the Services, to remember your preferences and the contents of your cart, to keep your session secure, to understand how the Services are used, and to support our marketing and advertising.

Most browsers let you manage cookies through their settings, and you can control certain advertising preferences using the options described in Section 10, Your Rights and Choices. Please note that if you block or delete some cookies, parts of the Services may not function as intended.

4. How We Use Your Personal Information

Depending on how you interact with us and which of the Services you use, we may use your personal information for the following purposes:

  • Provide, tailor and improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, process your payments, fulfill your orders, remember your preferences and the items you are interested in, send you notifications relating to your account, process purchases, returns, exchanges and other transactions, create, maintain and otherwise manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or postal mail, and showing you online advertisements for products or services on the Services or on other websites, including advertisements based on items you have previously purchased or added to your cart, and on your other activity within the Services.
  • Security and fraud prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, to detect, investigate or take action regarding possible fraudulent, illegal, unsafe or malicious activity, to protect public safety, and to secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password or other access details with anyone else.
  • Communicating with you. We use your personal information to provide you with customer support, to be responsive to you, to deliver effective services to you, and to maintain our business relationship with you.
  • Legal reasons. We use your personal information to comply with applicable law or to respond to valid legal process, including requests from law enforcement or government agencies; to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings; and to enforce or investigate potential violations of our terms or policies.

5. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Those circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf, for example IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment and shipping.
  • With business and marketing partners, in order to provide marketing services and to advertise to you. For example, we use Shopify to support personalized advertising with third party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to direct us not to share information about you for the purpose of showing you targeted advertisements and marketing based on your online activity across different merchants and websites.
  • When you direct or request us to do so, or otherwise consent to our disclosure of certain information to third parties, for example in order to ship products to you, or through your use of social media widgets or login integrations.
  • With our affiliates, or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy; to comply with any applicable legal obligations, including responding to subpoenas, search warrants and similar requests; to enforce any applicable terms of service or policies; and to protect or defend the Services, our rights, and the rights of our users or others.

6. Our Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve those Services for you. Information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties that may be located in countries other than the one in which you reside, in order to provide and improve the Services for you.

In addition, to help protect, grow and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about those interactions. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over the use of your personal information for these purposes.

To learn more about how Shopify uses your personal information and about any rights you may have, please see the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights in relation to your personal information through the Shopify Privacy Portal.

7. Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and their other terms and conditions. We do not guarantee, and are not responsible for, the privacy or security of such sites, including the accuracy, completeness or reliability of information found on them.

Information you provide in public or semi-public venues, including information you share on third party social networking platforms, may also be viewable by other users of the Services or by users of those third party platforms, without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on those platforms, or of their owners or operators, except as disclosed on the Services.

8. Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details set out in Section 14 to request that it be deleted.

As of the Last updated date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) the personal information of individuals under 16 years of age.

9. Security and Retention of Your Information

We take reasonable steps to protect your personal information. Please be aware, however, that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security”. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on a number of factors, such as whether we need the information to maintain your account, to provide you with the Services, to comply with legal obligations, to resolve disputes, or to enforce other applicable contracts and policies.

10. Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

  • Right to access or know. You may have the right to request access to the personal information we hold about you.
  • Right to delete. You may have the right to request that we delete the personal information we maintain about you.
  • Right to correct. You may have the right to request that we correct inaccurate personal information we maintain about you.
  • Right to portability. You may have the right to receive a copy of the personal information we hold about you, and to request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
  • Managing communication preferences. We may send you promotional emails, and you may opt out of receiving them at any time using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or about orders you have placed.

You may exercise any of these rights where indicated within the Services, or by contacting us using the details in Section 14. To learn more about how Shopify uses your personal information, including any rights relating to data processed by Shopify, please visit the Shopify Privacy Portal.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your request, as permitted or required under applicable law. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request within the time frames required under applicable law.

11. Complaints

If you have a complaint about how we process your personal information, please contact us using the details in Section 14 so that we can try to resolve it. Depending on where you live, you may have the right to appeal our decision by contacting us again using those same details, or to lodge a complaint with your local data protection authority.

12. International Transfers

Please note that we may transfer, store and process your personal information outside the country in which you live.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the United Kingdom, unless the transfer is to a country that has been determined to provide an adequate level of protection.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date above, and provide notice where required by applicable law. We encourage you to review this page periodically.

14. How to Contact Us

If you have any questions about our privacy practices or about this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us using the details below.

ORAZA
A-203, Twin Tower, Abrama Road
Mota Varachha, Surat, Gujarat 394101
India

Email: help.oraza@gmail.com
Website: oraza.in
Contact page: oraza.in/pages/contact